You as an IT leader, are expected to reduce IT costs and increase business impact, while also improving quality of service, managing risk, and providing transparency.

But most IT organizations still have highly manual processes, often held together by paper-based forms, spread-sheets, email, personal relationships, and tribal knowledge.

Information about IT configurations and assets is limited and not easily shared, and what’s worse, the information that does exist usually is not mapped to meaningful business information, such as business priority or value supported.

This situation makes it difficult for your IT organization to scale, respond quickly, meet commitments consistently, effectively utilize assets, and provide visibility across operations.

In the past IT organizations helped the business implement platform based systems in their area to simplify, standardize, and automate business processes.

Now, it's time for IT to do the same for its own processes. BSM provides a platform for effective IT planning and operations, just like the platforms on the business side.

FROX communication AG delivers a comprehensive and unified platform that simultaneously reduces IT costs, increases business impact, improves quality of service, manages risk, and provides transparency.

The platform simplifies, standardizes, and automates IT processes, so you can efficiently manage business services throughout their lifecycle — across distributed, mainframe, virtual, and cloud-based resources.

This means your organization has the trusted information it needs, and you can prioritize work based on critical business services and orchestrate workflow across your IT management processes and functions.


The need for an IT management platform is important for two reasons:

• First, a platform-based approach provides a consistent way of sharing information. Just as businesses needed to standardize on the definitions of “customer” and “products,” IT organizations need to standardize around consistent terms, such as “services” and “resources.”
• Second, a platform-based approach also standardizes the communications and workflow between functions through APIs and a shared data model. With a platform-based approach, the output of one function becomes the input to another (for example, the output of request management is an input to change management).