IT organizations are under intense pressure to reduce the cost of managing IT and ensure that decisions are based on customer value, business value, and business priorities. Many are turning to industry standards, such as IT Infrastructure Library (ITIL®), for guidance on how to meet these demands.

Although industry standards provide guidelines for service management, and are mainly process-focused, successful implementation requires the harmonic convergence of those processes with organizational goals and the other three components of the business and IT environment — people, technology, and suppliers.

FROX BSM Business Unit delivers business service management and infrastructure service optimization solutions that help customers to reduce costs, improve efficiencies, standardize offerings and enable better transparency of their business processes. These solutions also support better ICT governance and compliance in the enterprise.